Shangri-La Group has announced the launch of Shangri-La’s family experience brand Fam.ily™ that will create best-loved experiences for multi-generational families as well as provide support for customers on their parenting journeys. This new offering reflects Shangri-La’s Asian heritage and strong family culture, it also reaffirms the brand’s commitment to evolving with customers to fulfil ever-changing demands and delivering on the brand promise of heartfelt hospitality. The Fam.ily™ brand houses a variety of new and existing programmes specially designed to enable family guests to realise their Shangri-La, both individually and with one another, as they explore, bond and grow together.
Fam.ily™ celebrates the unconditional love and support of a family, as well as the deep affection, respect and loyalty that bind loved ones together. The Fam.ily™ brand logo comprises two parts: ‘fam’, the shortened word for ‘family’, and ‘ily’, the abbreviation for ‘I Love You’, connected by an infinity symbol. At the centre of the symbol is a heart-shaped knot, symbolising the love shared by family members and the strong ties that bind them. The logo reflects Shangri-La’s commitment to go beyond service by inviting guests to be part of an integrated family-centric experience.
“Family has always been at the heart of the Shangri-La brand culture and treating our guests like family remains a hallmark of the Shangri-La identity,” said Hui Kuok, Chairman of Shangri-La Group. “With the launch of our new Fam.ily™ brand, and as we continue to introduce thoughtfully-designed family offerings, we hope to deliver the best-loved experiences that will bring families closer together, and create precious and lasting memories for our family guests,” she added.
Through Fam.ily™, guests can take part in a wide variety of activities that have been specifically designed to encourage learning through play and shared experiences through co-discovery across generations. This summer, pilot Fam.ily™ programmes will be rolled out at four properties across Mainland China. Shangri-La Qinhuangdao’s theatrical programme takes little ones back to the Qin Dynasty, helping them to develop communication skills, problem-solving abilities and teamwork, as well as building leadership through role play. Participants will also have the opportunity to visit a unique historical site with their parents. At Shangri-La Sanya, little guests will have the chance to learn to surf under the expert guidance of experienced coaches. In Pudong Shangri-La Shanghai and Kerry Hotel Pudong Shanghai, families can embark on a vibrant journey of discovery across the city, challenging themselves in a series of sporting activities with professionals. They can experience running workouts, swim training and bike skills to make the most of their precious time together.
Fam.ily™ will offer a unique mix of active and creative family experiences. While the littlest family members enjoy themselves in an immersive world of adventure at buds® and splash offered by Shangri-La Singapore, or build their strength and confidence with high-adrenaline activities at Adventure Zone located across a number of the Group’s hotels, Shangri-La’s experienced staff give parents the peace of mind to enjoy a wide range of hotel services to refresh and recharge before reuniting with their family. Families can stay in themed family suites that have been thoughtfully designed to accommodate multigenerational groups. Little guests can take a memorable adventure to a jungle, castle, outer space or under water wonderland from the comfort of their rooms while the adults enjoy some much-needed down time in their adjacent room.
To support customers in their parenting journeys, Fam.ily™ strives to facilitate learning and communication among parents by building a supportive community where they can connect and exchange experiences with one another through multiple channels, such as online chat groups and family events. Fam.ily™ also harnesses Shangri-La’s own insights and expertise by engaging thought leaders and experts in parenting and child development to share their knowledge with the Fam.ily™ community. These experts will share ideas and tips for fostering bonds across generations and achieving work-family balance.
The launch of Fam.ily™ is being celebrated with a UGC campaign on Weibo and Red that will showcase the special bonds among families. Followers are invited to post a short video capturing an authentic reaction from their family when hearing “I Love You” using the hashtag #香亲香爱我爱我家for the chance to win.
Source: Shangri-La
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