Lufthansa announced that the Group have so far reimbursed around 2.6 billion euros to a total of 6 million customers (as of 02.09.2020)
Faced with an intense refund request due to Covid-19 and related travel restrictions, Lufthansa stated that there are about 1.1 million ticket refund requests pending, and that the requests for the first half of the year have been largely met .
The German carrier currently receives three times as many applications as before the pandemic. As an alternative solution Group offers rebooking option for any Lufthansa, SWISS, Austrian Airlines and Brussels Airlines tickets free of charge.
