Lufthansa Group announced that it has made a refund of over 2.3 billion Euros to 5.4 million customers from the beginning of the year until August 16.
Lufthansa has already paid out around 92 per cent of all refunds from the first half-year. The aim remains to pay out by the end of August the justified claims received by the end of June.
In order to make refunds faster, Lufthansa uses staff working in other departments where necessary.
The group announced that all the fares and tickets of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines are re-bookable in order to provide flexibility to consumers.
Including the requests received after June, Lufthansa currently has a pending refund request of 1.4 million Euros.
This post was published on 22 August 2020 5:18 pm