Latvian airline airBaltic announces that it has recently improved company’s service for delayed or damaged baggage, introducing an online self-service platform for communication between the passenger and the airline.
Martin Gauss, Chief Executive Officer of airBaltic: “Even though we take an extra care of the passenger baggage and in more than 98% of cases it reaches its destination safely and on time, sometimes the baggage may get delayed or damaged. In such cases our customer care team provides professional care, and works to trace and deliver the baggage as well as reimburse passenger’s expenses.”
Thanks to the new service, passengers now can establish or manage reports, track their delayed baggage at the self-service website available at https://mybag.aero/baggage/#/airbaltic/en-gb/main-menu.
Source: airBaltic
