CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces that it has successfully integrated Amadeus’ booking and fulfilment platform, Selling Platform Connect, into its European global servicing hubs, as part of its continued 2021 technological investment plans to achieve true follow the sun customer servicing capabilities.
This latest integration arms CWT counselors with unparalleled 24/7access to web-based tools and content, enabling them to offer the best travel and service solutions to global customers anywhere, anytime, and anyhow.
“Bringing Amadeus always-on capabilities to our clients, is a tribute to CWTs continued commitment to impeccable servicing of our global customers. Our partnership with a travel technology leader such as Amadeus allows us to ensure we are at the forefront of the changing travel environment,” said Patrick Andersen CWT President & Chief Commercial Officer.
“Our follow the sun concept is a capability that allows us to flow work through our network of global service locations as needed, eliminating the historic industry dilemma of out-of-hours servicing. It also allows CWT to better manage peaks, like weather incidents, by using the strength of our global network. Simply put, it is the means for delivering the best content, and providing a fully global, consistent service offering, to meet current and emerging customer requirements,” Andersen concluded.
“The uncertainty and complexity travelers have faced over the past 18 months has further elevated the importance of having access to professional, well-informed travel consultants. Amadeus is delighted to help CWT meet the needs of travelers through our global, always-on, Selling Platform Connect solution. It provides user friendly access to the most comprehensive travel content with accurate and timely information that enables travel professionals to efficiently deliver great service to business travelers anywhere in the world,” said Rajiv Rajian, Executive Vice President, Airlines and Travel Sellers, Americas.
Following the initial European Global Service Hub integration, CWT will ultimately implement Amadeus Selling Platform Connect to all other Global Servicing hubs that are part of its follow the sun network.
